Frequently Asked Questions
Quick answers on shipping, delivery timelines, prohibited items, and safe delivery.
Your Questions Matter
We answer queries on our logistics services. If you don't find what you need, contact support.
While all efforts are made to ensure zero error service, we also have a ‘Comprehensive Risk Coverage Policy’, which insures your shipment against unforeseen loss or damage during transit.
Delivery timelines vary by destination. Estimated schedule:
| Town Category | Delivery Time |
|---|---|
| International | 2-3 Working Days |
| All Major Metros | Before 10:30 hours (Next day) |
| All Main Cities & Towns | Within 24 hours |
| Small Towns | 24 to 48 hours |
| Satellite Stations | 48 to 72 hours |
We do not carry the following items:
- Stamped and prepaid postal envelopes and parcels
- Precious stones, gems and jewelry
- Uncrossed (bearer) drafts / cheque, currency and coins
- Poison
- Firearms, explosives and military equipment
- Hazardous and radioactive material
- Foodstuff and liquor
- Any pornographic material
- Hazardous chemical items
All items that infringe the Indian Postal Act of 1898 and restricted items per IATA guidelines.
Carrying or booking such valuables is illegal under the ‘Postal Regulation Act’. We do not carry them and hold no responsibility if booked without our knowledge.
Email sales@firstflyexpress.com with subject 'Business Call', your preferred time, and contact details. Our representative will visit you promptly.
Yes — contact the booking branch if not yet delivered. Provide written intimation within 48 hours, or email sales@firstflyexpress.com with subject 'Change Address' and your new details.
Use our Track n Trace page and enter your Airway Bill Number or reference ID.